Last updated: August 22, 2026
This Shipping Policy applies to orders placed with Kafe Xpress (Anthropos Automation Service LLC, Wyoming, USA).
1. Roasted to order
Coffee is roasted after you order and typically ships within 2–4 business days of the roast. Reserve lots and gift bundles may take 1–2 additional business days. Orders are produced and dispatched by our roasting and fulfillment partners on behalf of Kafe Xpress; your parcel is always a Kafe Xpress order and Kafe Xpress is your point of contact.
2. Processing and dispatch times
Business days are Monday–Friday, excluding U.S. federal holidays. Orders placed after the daily cut‑off are processed the next business day. You will receive a shipping confirmation with tracking when your parcel is dispatched.
3. Shipping rates and free shipping
Shipping rates are calculated at checkout based on destination and parcel weight. Any free‑shipping threshold shown on the Site applies to the merchandise subtotal after discounts and before taxes, and to eligible destinations only. Promotional thresholds may change.
4. Delivery estimates
Carrier transit estimates shown at checkout are estimates, not guarantees. Weather, carrier delays, customs and peak seasons can extend delivery times. Requested gift delivery dates are targets: we schedule roasting to meet them, but cannot guarantee carrier delivery on a specific day.
5. International shipping, duties and taxes
Where we offer international shipping, the recipient is responsible for any import duties, VAT/GST and brokerage fees charged by the destination country unless the checkout clearly states that duties are prepaid. Refused or undeliverable international parcels returned to us are refunded less shipping and any return charges.
6. Address accuracy and failed delivery
Please check your shipping address carefully. We are not responsible for parcels delivered to an incorrect or incomplete address entered at checkout. If a parcel is returned to us as undeliverable, we will contact you; re‑shipping may incur additional shipping charges.
7. Lost, delayed or damaged parcels
If tracking shows no movement for 7 business days (domestic) or 20 business days (international), or your parcel arrives damaged, contact us via our contact page with your order number and photos where relevant. We will open a carrier claim and replace or refund per our Refund & Returns Policy.
8. Subscriptions
Subscription orders are roasted and dispatched on your cadence; you'll receive a reminder before each renewal where supported. Address changes must be made before the order is processed for roasting.
9. P.O. boxes, APO/FPO and restrictions
Some carriers and services cannot deliver to P.O. boxes or military addresses; checkout shows the available options. We may not ship to certain destinations where coffee imports are restricted.
10. Contact
Anthropos Automation Service LLC d/b/a Kafe Xpress · 1309 Coffeen Ave Ste 1200, Sheridan, WY 82801, USA · Contact form.