Last updated: August 22, 2026
This Refund & Returns Policy applies to purchases from Kafe Xpress, a brand of Anthropos Automation Service LLC (Wyoming, USA) ("we", "us"). It forms part of our Terms of Service. Nothing in this policy limits any non‑waivable rights you have under the consumer‑protection laws of your country or state.
1. Freshness promise — and why coffee is different
Every KX coffee is roasted to order and, once roasted and ground, is a perishable food product. For health and safety reasons we cannot accept returns of opened coffee, or of any food product that has left our (or our fulfillment partners') control and been opened. This is standard for perishable goods and is permitted under applicable consumer law.
2. Damaged, defective or incorrect orders
If your order arrives damaged, defective, incorrect, or is missing items, contact us within 14 days of delivery via our contact page with your order number and photographs of the product and packaging. We will, at our option, (a) ship a replacement at no cost, (b) issue a store credit, or (c) refund the affected items to your original payment method. You do not need to return damaged coffee unless we ask you to.
3. Unopened coffee and non‑perishable items
Unopened, sealed coffee in its original packaging and non‑perishable accessories (mugs, brewing equipment, gift boxes) may be returned within 30 days of delivery for a refund or store credit. Items must be unused and in resalable condition. Contact us first to obtain a return authorization and address; unauthorized returns may be refused. Unless the return is due to our error, the customer is responsible for return shipping, and original shipping charges are non‑refundable.
4. Non‑returnable items
- Opened or used coffee (whole bean or ground), and any perishable item once opened;
- Products marked as final sale, clearance, or KX Reserve limited lots (limited releases are final sale unless damaged or defective);
- Gift cards;
- Customized, personalized or corporate‑branded items (e.g., custom sleeves, engraved or printed gifts) unless defective.
5. Subscriptions
You may skip, pause, change or cancel a subscription at any time from your account or by contacting us. Changes take effect for orders not yet processed for roasting; because we roast to order, orders already in production or shipped cannot be cancelled and are subject to Sections 1–4. Subscription discounts apply to the subscription cadence only; if you cancel, any future renewal is simply not charged.
6. Gifts
Refunds for gift orders are issued to the purchaser's original payment method. Gift recipients may exchange eligible unopened items for store credit with proof of purchase or gift receipt. Requested delivery dates are targets, not guarantees (see our Shipping Policy).
7. Business, wholesale and corporate orders
Wholesale, corporate‑gifting and custom‑label orders are governed by the quote or order confirmation issued for that order. Unless that document states otherwise, such orders are non‑cancellable once production has started and non‑returnable except for damage or defect reported within 7 days of delivery.
8. How refunds are processed
Approved refunds are issued to the original payment method within 5–10 business days after approval (or receipt and inspection of returned goods). Your bank or card issuer may take additional time to post the credit. Store credit, where offered, never expires. We reserve the right to decline refunds for orders that show a pattern of abuse.
9. Late or missing deliveries
If a tracked parcel is marked delivered but you cannot find it, check with neighbours, building management and the carrier first, then contact us within 7 days. If a parcel is lost in transit (no delivery scan after a reasonable period), we will replace or refund it. We are not responsible for parcels delivered to an address entered incorrectly at checkout, or for parcels left per your carrier instructions.
10. Chargebacks
Please contact us before initiating a chargeback — we resolve most issues quickly. Chargebacks filed on orders that were delivered as described may be disputed with the order, delivery and communication records.
11. Contact
Anthropos Automation Service LLC d/b/a Kafe Xpress · 1309 Coffeen Ave Ste 1200, Sheridan, WY 82801, USA · Contact form. Please include your order number.